You can infer goals both by observing actions (what interview subjects in each persona cluster are trying to accomplish and why) and by analyzing subject responses to goal-oriented interview questions (see Chapter 4).
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你能够通过观察行动(在每个人物角色聚集中访谈主体企图完成的事情及其原因)和分析访谈主体对目标导向的问题的回答来推导目标(参见第4章)。
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