Workflow management systems, but also ERP, CRM, SCM, and B2B, are configured on the basis of a workflow model specifying the order in which tasks need to be executed.

• 诸如ERP（企业资源计划）、CRM（客户关系管理）、SCM（供应链关系管理）和B2B等的工作流管理系统都是基于定义了用于执行的系列任务的工作流模型而配置的。