When a charge can not be clarified (e.g. mini bar charges vs. telephone charges), the guest has to be given the benefit of the doubt and the allowance has to be verified by the GRO.

• 当费用不能被解释时（如小酒吧或电话费用时），客人将得到这些有争议的利益，其费用将由宾客关系主任核实。