This article summarized the experience of evaluating of client since implementing IS09001 :2000 quality management system in the Suzhou Red Blood Center. System of unpaid blood donation is implemented in our cuntry.

• 文章简述了苏州市红十字中心血站实施ISO9001:2000质量管理体系以来,开展顾客满意度测评方面的做法和体会。