The total CS and seven factors CS such as network quality, operation propagantion, business store, consulation, business personnel, increment operation, service guarantee are different.

• 用户在总体满意度和“网络质量”、“业务宣传”、“营业网点”、“咨询投诉”、“营业人员”、“增值业务”、“服务保障”七因素上的满意度是不同的。