The results show that a monopoly always tends to emphasize its SCM system in its e-business deployment and the weight of CRM to a company is related to the marginal profit produced by e-business.

• 通过博弈论的建模分析，得出垄断企业总是注重其供应链管理系统的建设，竞争环境下的企业对客户关系管理系统的重视程度是随着电子商务的边际利润的增加而增加的。