The paper investigates and analyzes the basic situation of network reference in UCDRS,and discusses the common questions in UCDRS,at last gives the measures to resolve the questions.

• 调查分析了联合参考咨询与文献传递网(UCDRS)网上咨询的基本情况,对UCDRS存在的常见系统问题进行探讨,并提出解决问题的对策。