The customer, who called a company helpline after an engineer failed to turn up to install a telephone line, was forced to endure the sound of piped music during several calls over three days.

• 这位顾客在一位技工没能按时前来接通她的电话后拨通了该公司的求助电话，结果在三天内数次通话时不得不忍受着没完没了的背景音乐。