Second, to establish customer satisfaction alarm supposes that they should establish exercisabie management patterns of, CSAS which can be divided intofive sub-system------imestrgation, analysis, precaution, improvement and evaluation.

• 体系分为五个子系统：顾客满意调查子系统、顾客满意调查结果分析子系统、顾客满意预警子系统、顾客满意改进实施子系统、顾客满意测评子系统。