Make an outline or list of the points to cover before calling. Have erything you need at your desk, such as film, forms, notes and a calculator.

• 在谈判之前先就谈判要涉及的内容拟定一份提纲或要点清单；把所需要的一切，如胶片、表格、笔记和计算器等，都放在写字台上；