It talks about the idea that the competition in hotels is actually the competition in the customer satisfaction index under economy environment of the informationize and globalize.

• 在此基础上，对四川新蜀联大酒店服务流程优化项目的具体实施过程进行了深入了解和分析，并通过访谈和宾客调查意见掌握了该项目实施的初步效果。