In the form of interactive voice response and agent response, the telephone system, LAN, Internet as well as terminals are integrated and a small management information system is formed by use of CTI.

• 该平台运用CTI技术,以语音自动应答服务、人工坐席接听服务的形式将电话系统、局域网、网站及坐席端集成在一起,形成一个小型管理信息系统。