In his memo, Mr. Schultz mentioned the automated machines that grind coffee beans and spit out espresso with little human intervention. Those machines, regularly assailed by espresso fanatics, are a continuing sore point for the chain.

• 在他的备忘录里，Schultz提到咖啡豆的自动研磨机却用人为的力量才能制作出来意式咖啡。大多数的意式咖啡爱好者常用这种研磨机，而且这在连锁店里还是一个上升的趋势。