In CRM applied system, data mining system is embedded in and data mining is used to seek implications, unknown before and valuable knowledge and rules benefit to enterprises decision from mass data related to customers.

• 在CRM应用系统中，采用嵌入数据挖掘系统的方式，利用数据挖掘技术从大量的有关客户的数据中挖掘出隐含的、先前未知的、对企业决策有潜在价值的知识和规则。