Call Center is based on the CTI (Compute telephony integration) technology and it integrates the advance compute and telecom technology, becoming an overall information system platform.

• 呼叫中心是一种基于CTI(计算机电话集成)技术，并不断将通信网、计算机网和信息领域最新技术集成融合，并与企业连为一体的综合信息服务系统。