Bases on the analysis of the meaning of dynamic customer relationship management(DCRM), it gives the technology of modeling and solving DCRM by combining the stochastic game theory and ESDP.
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释义
在分析DCRM内涵的基础上,利用随机博弈及ESDP理论,给出了DCRM建模技术及求解思路。
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