Ascribing to the popularity of electronic commerce, the up-to-date document management task has been driven to rely on electronic and systematic approaches.

• 传统文件处理方式普遍缺乏效率性与经济性等缺憾，由于电子商务之广泛运用，现行企业之知识文件管理已迈入电子化及系统化管理的时代。