As for the Department, the automated services can reduce the workload of the front-line staff by improving our efficiency in the processing of tax returns, tax payments and tax enquiries.

• 至于对税务局来说,自动化的服务可以提高本局处理纳税人报税、交税、以及查询的效率,减轻前线员工的工作量,实在是一举两得。