And to validate three supposes, test notability of customer satisfaction. From the analysis we draw the thesis conclusion. In the drugstore management, employee diathesis, materiality revelation and management strategy are notability influence.

• 并分别与顾客满意度进行显著性检验，对论文提出的三个假设进行验证，得出了部分对消费者满意度具有显著性影响的因子，它们分别是药店经营努力：员工素质、有形展示、经营策略；