Airports Council International (ACI) and the International Air Transport Association (IATA) jointly conducted the satisfaction survey. The research was conducted during 2004, covering 40 major global airports and 65,000 interviews.

• 国际机场协会和国际航空运输协会联合进行了这次满意度调查。这项2004年进行的研究涉及全球40座主要机场，共进行了65000次访问。