According to the current situation of B.O. C Tianjin Branch, combine the technological development trend of call center, propose the construction frame of the call center, including the system design, IP Switch design and application design etc.

• 针对天津中行呼叫中心的现状和发展需求,结合所学的呼叫中心有关技术和发展趋势,提出了天津中行新一代呼叫中心系统的建设框架,具体包括系统总体架构、IP交换机方案设计、应用系统方案设计等。