Abstract: Recently, the positive elements forfile development of calling center areinereasing.Therefore, themarkct seale, the technology and service outsourcing market have got welldeveloped.

• 文章摘要: 近年来，有利于呼叫中心发展的因素逐渐增多，我国的呼叫中心产业无论是市场规模、技术发展还是外包服务市场都获得了长足的发展。