Ability to manage highly charged and at times sensitive situations; problem solving techniques; excellent verbal communications skills; interpersonal skills; good organizational and time management ability; well developed telephone etiquette skills.

• 能够妥善处理各种关键和敏感问题;出色的解决问题技巧;杰出的语言沟通技巧;处理人际关系技巧;良好的组织纪律性以及出色的时间管理能力;出色的电话语言沟通技巧。