A new three-factors satisfaction research model proposed based on the famous two-factors theory offers a new viewpoint to customer satisfaction research by analyzing telecommunication net work surfing account number service that ISP offers.

• 利用著名的双因素理论提出三因素满意研究模型,并以电信ISP提供的上网账号服务为例进行分析,为企业和市场研究人员提供了更新的客户满意度研究的视角。