顾客抱怨有许多表现,本文将分析顾客抱怨产生的原因,并据此提出有效处理顾客抱怨的策略,达到提高服务企业服务质量的目的。

• The customer compla ins to have many performances,this text will analyze the reason that customer co mplain output,combine to put forward on these grounds to handles effectively the strategy that customer complaining,attain the purpose of the exaltation service business enterprise service quantity.