“这不仅仅是一次培训，”他表情严肃的对他的员工们说。“这是我们所拥有的能为顾客效劳的一次爱，同情与贡献的培训。”

• “This is not about training,” he said to his employees, looking somewhat somber. “This is about the love and compassion and commitment that we all need to have for the customer.”